Infinity Line Privacy Policy

Operated by Leveragedio Ltd (United Kingdom)
Effective Date: 9 June 2025
Contact: 📧 [email protected]

1. Introduction

At Infinity Line™, a service proudly operated by Leveragedio Ltd, your privacy isn’t just protected — it’s respected and prioritized. We are committed to safeguarding the confidentiality, integrity, and security of all personal and business information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information in compliance with international data protection laws — including the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and the Protection of Personal Information Act 4 of 2013 (POPIA) in South Africa.

By accessing or using our products, platforms, websites, voice AI systems, integrations, or related services (collectively referred to as the “Services”), you consent to the practices described in this Privacy Policy.

2. About Leveragedio Ltd

Leveragedio Ltd is a UK-registered company specializing in AI-powered communication and automation solutions for businesses worldwide.
Our product Infinity Line™ is an advanced 24/7 voice AI receptionist and automation platform designed to serve a wide range of industries — including professional services, hospitality, retail, construction, medical, wellness, logistics, and beyond.

We operate globally as a trusted international technology provider, delivering solutions that simplify operations, improve customer responsiveness, and help businesses grow efficiently.

3. Key Definitions

To help clarify, here’s what some terms mean in this policy:

“Personal Information” – Any data that can identify a person, such as name, contact details, identification number, voice recording, or any combination of information that reveals identity.

“Data Subject” – Any individual or organization whose personal information is collected or processed (e.g., our clients, or their callers/customers).

“Controller / Responsible Party” – Leveragedio Ltd, which determines why and how personal information is processed.

“Processor / Operator” – Any trusted third-party service provider that processes information on our behalf (e.g., hosting providers, telecom carriers, or analytics platforms).

“Processing” – Any activity involving the use, collection, storage, transmission, or deletion of personal information.

4. Information We Collect

We may collect personal and business information through various channels, depending on how you interact with us or use our Services.

From Clients (Business Owners or Account Holders):

Full name, email, phone number, and billing details

Business name, registration number, VAT (if applicable), and service type

Branding preferences, voice tone settings, and call handling instructions

Payment and transaction records

Communication history (emails, support requests, call logs)

From End Users or Callers (Your Customers):

Caller name and phone number (via caller ID or voice input)

Nature of the enquiry, service request, or message content

Call audio recordings, transcripts, or voicemail data (where applicable)

Any voluntarily shared personal information during communication

We do not intentionally collect sensitive information such as financial data, health records, or biometric identifiers, unless explicitly required for business service delivery and voluntarily provided.

5. How We Collect Information

We collect data in the following ways:

Directly from you during account registration, onboarding, or communication

Automatically through our AI receptionist systems, call logs, or CRM integrations

Through third-party tools or APIs that you connect to our platform (e.g., WhatsApp, payment gateways, CRM systems)

Via cookies, analytics tools, and tracking technologies used on our websites and portals

All collection methods are conducted transparently and in compliance with applicable laws.

6. Purpose of Data Processing

We collect and process personal information strictly for legitimate business purposes, including but not limited to:

Delivering and personalizing our AI and automation services

Managing customer communication, call routing, and appointment handling

Improving service accuracy and AI performance through secure learning processes

Sending notifications, billing invoices, and support updates

Ensuring compliance with applicable financial, contractual, and data protection obligations

Detecting and preventing fraud, abuse, or misuse of services

Conducting research, analysis, and service development for better customer experiences

We never process data for unrelated or unlawful purposes.

7. Lawful Basis for Processing

Under the UK GDPR, EU GDPR, and POPIA, our lawful grounds for processing include:

Consent – when you voluntarily provide information or agree to data collection

Contractual Necessity – to deliver services or fulfill obligations under a client agreement

Legal Obligation – when processing is required by law or regulation

Legitimate Interest – to maintain service integrity, prevent fraud, or improve operations

You can withdraw consent at any time, but this may affect our ability to deliver certain services.

8. Information Sharing and Disclosure

We value confidentiality and never sell, rent, or trade your personal information.
However, we may share data when necessary with trusted, vetted third parties that help us operate effectively:

Cloud and telecom infrastructure providers (for hosting and connectivity)

Payment processors and financial service partners (for billing)

Analytics and customer support tools (for monitoring and service improvement)

Regulatory or legal authorities when required by law

All third-party operators are bound by strict confidentiality and data protection agreements.

9. International Data Transfers

As a global service provider, we may store or process information on servers located in the United Kingdom, South Africa, or other countries.
Whenever personal data is transferred internationally, Leveragedio Ltd ensures that appropriate safeguards — such as standard contractual clauses, encryption, or equivalent data protection mechanisms — are in place, in full compliance with Article 46 of the GDPR and Section 72 of POPIA.

10. Data Retention Policy

We retain information only for as long as necessary to fulfill our contractual and legal obligations or as required by applicable laws.

Typical retention timelines include:

Client and billing data: Up to 7 years (for financial recordkeeping)

Call logs, audio files, and transcripts: 30–180 days (unless longer storage is requested)

Support communications and chat data: Up to 2 years

After expiry, data is securely deleted or anonymized beyond recovery.

11. Your Rights

You are entitled to exercise your privacy rights under applicable laws, including:

Access: Request a copy of your personal data held by us

Rectification: Correct any inaccurate or incomplete information

Erasure: Request deletion of data that is no longer required

Restriction: Limit the way we process your data

Portability: Request transfer of your data to another service provider

Objection: Withdraw consent or object to certain data uses (e.g., marketing)

To exercise any of these rights, please contact us at [email protected].
We will respond to verified requests within legally required timeframes.

12. Data Security

Your security is central to everything we do. Leveragedio Ltd employs advanced measures to protect your data, including:

End-to-end encryption for all call recordings and data transfers

Secure cloud environments with multi-layer authentication

Role-based access control for internal users

Regular security audits and vulnerability testing

Enforced incident response and breach notification procedures

In the event of a data breach, we will promptly notify affected users and the relevant data protection authorities.

13. Cookies and Analytics

Our websites and platforms use cookies and analytics tools to enhance user experience and improve performance.
Cookies may store anonymous identifiers or preferences, but you can control or disable them through your browser settings.

We may use trusted analytics providers such as Google Analytics or Meta Pixel to measure engagement, but no personally identifiable information is shared without your consent.

14. Third-Party Links and Integrations

Our platforms may include links or integrations with third-party services (e.g., CRM systems, messaging platforms, or payment providers).
While we select these partners carefully, Leveragedio Ltd is not responsible for the privacy practices or policies of external websites. We encourage all users to review third-party privacy statements before providing any personal information.

15. Children’s Privacy

Our Services are not directed toward children under the age of 18.
We do not knowingly collect personal data from minors.
If personal data of a minor is inadvertently processed, it will be deleted immediately upon identification or notification.

16. Policy Updates

We may amend this Privacy Policy periodically to reflect regulatory updates, business changes, or improvements in our privacy practices.
The updated version will be published on our official website and will include a new effective date.
For significant changes, we will notify registered users directly via email.

17. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Leveragedio Ltd
Registered in the United Kingdom
📧 Email: [email protected]
🌍 Website: www.leveragedio.com

Your Trust, Protected. Always.

At Leveragedio Ltd, we believe privacy is not a legal checkbox , it’s a core part of our integrity.
Every call, message, and data point handled through Infinity Line™ is protected with care, transparency, and respect.
Our mission is to empower businesses while ensuring that every client, partner, and customer can operate with complete confidence in how their data is managed.